Purpose of Position:

Sharing our passion one sandwich at a Time! Oversee the daily operations of a fast-casual dining establishment, ensuring smooth workflow, exceptional customer service, and profitability. Provide uncompromising standards of quality and service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment.

Responsibilities:

1.Operational Management

· Prepare team schedules

· Monitor compliance with health, safety, and building relations

· Prepare all products according to Capriotti’s specifications.

2.Team Leadership

· Recruit and hire the best in the available talent pool

· Coach, develop, and motivate team members

· Foster positive relationships with Team Members, Guests, and vendors

· Lead by example in delivering exceptional service and maintaining a welcoming atmosphere

3.Customer Service

· Ensure high quality customer service

· Role model our standards and maintain a positive work culture

· Maintain the integrity of our recipes to ensure a consistent guest experience

4.Financial Management

· Responsible for cash management

· Monitor sales, cost of goods sold, and labor

· Utilize effective purchasing, inventory, receiving, and waste-monitoring procedures.

Skills and Knowledge:

· Possess a service orientation by actively looking for ways to help others.

· Demonstrate emotional resilience under pressure and during changing priorities.

· Have the ability to multi-task, remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance.

· Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).

Physical Requirements:
· Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F.
· Ability to move throughout the restaurant for extended periods at a time.
· Can move 50 lbs. for a distance of up to 10 feet.
· Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:
● High school or equivalency required; college coursework or degree preferred.
● Previous supervisory and hospitality industry experience preferred.
● Proven track record of success as a restaurant manager.

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

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