Benefits/Perks

Free Meals and Employee Discounts
Flexible Schedule
Ongoing Training

Company Overview

Capriotti’s Sandwich Shop is a dynamic, Fast Casual restaurant company with over 170 shops, with an aggressive growth plan. We are currently sourcing for a Shift Lead. Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.

We are a company that understands that our most important asset is our people! Everyone is valuable, and every contribution counts!

Shift Lead Job Summary

Sharing Our Passion One Sandwich at a Time: Accomplishing Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

Shift Lead Responsibilities

Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
Train Team Members and new employees in their roles.
Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
Follow inventory control procedures and guidelines.
Follows all Capriotti’s procedures and operational policies, cash handling, sanitation, and safety/security, to ensure the safety of all Team Members and guests during each shift.
Assist with labor management costs.
Acts with integrity, honesty, and knowledge to promote Capriotti’s values and culture.
Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
Maintain cleanliness and organization throughout the shop and ensure proper setup and breakdown of all areas, including the dining room, restrooms, cold stations, grill, and prep areas.
Work as a team to prepare for each shift.
Ability to manage time effectively while meeting all job responsibilities.
Maintains a positive work environment for Team Members and guests during each shift.
Market during specified days or times

Shift Lead Qualifications

Over 18 years of age.
Work experience needed.
Previous Shift Lead experience perferred.
Excellent guest service skills are required.
ServSafe Food Handler certificate required before/after training.
Must be able to take direction and delegate responsibilities.
Ability to work in a fast-paced environment.
Team-oriented, adaptable, dependable, and strong work ethic.
Ability to communicate effectively to help keep all Team Members informed.
Flexible schedule; will be primarily nights and weekends. Store hours are 10-8/9pm. Closing usually takes an hour or less. Opening varies but minimum of 9am on non-catering days.

Compensation: $15.50 - $17.00 per hour

Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.

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